Job Description

Director of Operations – Luxury Hotel

Location: Houston, TX

Job Type: Full-Time

Overview:

Step into a leadership role where elegance meets exceptional hospitality. We are searching for an experienced Director of Operations who is ready to redefine luxury living and hospitality. Our hotel is more than just a destination; it is a symbol of sophistication and unparalleled service. You will oversee all operations to ensure a seamless, world-class guest experience while upholding the principles of luxury and excellence.

This is a collaborative, results-driven position for a leader passionate about hospitality, with the vision to elevate every guest's stay into an unforgettable journey.

Key Responsibilities:

Champion of Guest Experience:

• Deliver service levels that consistently surpass guest expectations, establishing lasting impressions and loyalty.
• Design personalized, memorable experiences that reflect the essence of luxury.

Team Leadership & Development:

• Inspire and manage a skilled team, fostering a culture of excellence, collaboration, and innovation.
• Train and mentor department leaders to ensure alignment with the hotel’s service standards and values.

Operational Expertise:

• Oversee daily hotel operations, including guest services, housekeeping, and food and beverage management, ensuring peak performance across all departments.
• Balance budgets and optimize operational efficiency while maintaining the highest quality standards.

Strategic Direction:

• Develop and implement strategies that drive growth, enhance profitability, and solidify the hotel’s reputation as a leader in luxury hospitality.
• Collaborate with stakeholders to plan and execute both short- and long-term initiatives.

Brand Leadership:

• Embody and represent the hotel’s prestige at community events, networking opportunities, and industry gatherings.
• Act as an ambassador for the brand, ensuring all touchpoints reflect excellence.

Qualifications:

• Professional Background: Minimum of 5 years of experience in a senior operational or managerial role within the luxury hospitality sector.
• Proven Track Record: Demonstrated success in exceeding financial objectives and delivering exceptional guest satisfaction.
• Leadership Skills: Strong ability to motivate and lead diverse teams while fostering a performance-driven culture.
• Operational Knowledge: Deep understanding of hospitality trends, systems, and revenue management strategies.
• Communication Excellence: Outstanding interpersonal and communication skills, capable of working with a diverse range of stakeholders.
• Hospitality Passion: A true affinity for the luxury hospitality industry, with a personal commitment to upholding its standards.

Perks & Benefits:

• Competitive salary paired with a robust bonus structure.
• Salary: $65K - $80K.
• Comprehensive healthcare benefits and retirement plans.
• Access to exclusive travel discounts and luxury hotel amenities.
• Empowerment to lead and shape the future of an esteemed luxury property.

Why Join Us:

At our luxury hotel, your leadership isn’t just recognized; it’s celebrated. Here, you’ll have the opportunity to turn innovation into impact, inspire an exceptional team, and drive an unforgettable guest experience. Joining us means becoming part of a legacy rooted in the art of delivering excellence.

Are you ready to lead with vision, elevate luxury, and create moments that matter?

Apply today to take the next step in your extraordinary hospitality career.

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