Job Description
Job Description:
Brooks Wine is seeking both full time and part time Tasting Room concierge/host and bussers/runners to support associates in their mission to serve, educate, and entertain our guests as they experience our award-winning wines, seasonal culinary offerings, and incredible views. We offer competitive pay and winery perks. When applying please note if you are applying for the busser role or host role in your communications.
Open daily from 11AM - 5PM. (11AM - 7PM on Fridays in June and July) with some extended hours for events and training.
REQUIREMENTS:
Strongly Preferred: At least 1 years of restaurant and/or tasting room experience or in a comparative role with similar experiences
OLCC Service Permit (or ability to get)
OR Food Handler (or ability to get)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following reflects the essential functions for this job. Other tasks may be assigned from time to time.
Duties include, but are not limited to:
Host/Concierge
Greet all visitors with enthusiasm and within one minute of arrival at the front door
Answer phones and emails in a timely manner
Input reservations into reservation systems
Ensure a fun and memorable customer experience.
Developing relationships with guests and wine club members
Effectively sell wine, with the ability to “up-sell”
Daily duties include:
Set up / breaking down all indoor and outdoor tasting room spaces
Prepare printed guest materials
Stock wine and merchandise on Tasting Room floor and store rooms
Perform sales transactions for food and wine and for carry-out
Maintain clean and organized guest spaces at all times
Provide warm, engaging and professional customer service with the ability to develop rapport with customers
Quickly recognize the signs that a guest should not be served alcohol, take appropriate action to professionally address
Behave in a professional and mature manner at all times
Busser/Runner
Help to set up the room for service including setting tables and any opening duties
Bus tables as glassware and dishes are used
Run food from he kitchen as it becomes prepared
Wash and polish glassware
Wash and put away dishware
Other Daily duties may include:
Perform daily sidework including rolling napkins/silverware, rolling towels for the bathroom, restocking bathroom and service areas and trash removal among other responsibilities
Set up / breaking down all indoor and outdoor tasting room spaces
Help with events in a support role capacity
Moving furniture when needed for events and classes
Maintain clean and organized guest spaces at all times
Provide warm, engaging and professional customer service with the ability to develop rapport with customers
Behave in a professional and mature manner at all times
OTHER EXPECTATIONS AND OTHER REQUIREMENTS:
Must have or actively seek knowledge of wine with enthusiasm
For Hosts: Strong written and verbal communication skills (via telephone, e-mail, slack app, TOCK, C7, Adobe products and face-to-face)
Enthusiastic communication style
Self-aware, able to work independently, and driven to make a difference
Must have a positive attitude and outlook with the ability to work within a team atmosphere
Must remain calm under pressure
Must be able to work a flexible schedule including weekends and some holidays
Must be able to lift 40 lbs.
Must be able to work in a standing position for long periods of time
Must be able to work in a fast-paced hospitality environment
Must be able to work in a team environment
ABOUT BROOKS
Brooks is a family-owned winery in the Willamette Valley of Oregon. Brooks is the only winery in the US to be Demeter Certified for Biodynamics, a Member of 1% For The Planet, a Certified B Corporation, and a partner with Ecologi. Brooks donates it’s 1% proceeds to Kiss The Ground, a media and education non-profit focused on regenerative agriculture.
Brooks Wines is an Equal Opportunity Employer:
Brooks believes it is important to hire and retain the most qualified staff. It is our policy to employ the most qualified applicant regardless of race, religion, age, marital status, national origin, sexual preference or orientation, color, gender, disability or medical condition, or any other factor that, under federal, state, or local law, cannot be considered in employment decisions. This policy applies to all areas of employment, including recruitment, hiring, training, transfer, promotional opportunities, and benefits. Further, it is our policy that Employees refrain from harassing or discriminating against each other or non-employees based on the above-listed factors.
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Job Tags
Holiday work, Full time, Part time, Seasonal work, Local area, Outdoor, Flexible hours,