Job Description

Why Join Us?

Join a family-oriented insurance agency that has been serving the community for decades. Here, employees aren’t just coworkers — they’re part of a close-knit team where longevity, collaboration, and a positive culture truly matter. The office celebrates successes together with annual events, and team members enjoy a supportive, friendly environment where clients are treated like neighbors.

If you’re looking for stability, growth, and the chance to build strong client relationships while working with a welcoming team, this opportunity is for you.

About the Role

We’re looking for a Customer Service Representative (CSR) to provide excellent service to both personal and commercial insurance clients. This role offers variety, client interaction, and the opportunity to build knowledge in insurance — with full training and licensing support provided if needed.

This is an in-office position, Monday–Friday, 8:30am–5:00pm, with a one-hour lunch break.

What You’ll Do

• Assist new and existing clients with personal and commercial insurance needs.

• Quote new policies and perform account rounding.

• Process renewals, endorsements, cancellations, reinstatements, and audits.

• Accept and process payments accurately.

• Conduct account reviews to identify needs and recommend coverage options.

• Communicate with carriers regarding underwriting, billing, and claims.

• Answer phone calls and provide prompt, professional, and friendly service.

• Maintain accurate records in the agency management system.

What Makes You a Great Fit

• Strong communication and customer service skills (in-person, phone, and written).

• Organized, detail-oriented, and dependable.

• Comfortable with technology and learning new systems.

• Prior insurance experience preferred, but not required — we’ll train the right person.

• Property & Casualty license (or ability to obtain within 90 days — company-paid training and licensing provided).

Pay & Benefits

• Pay: $22–25/hour (depending on experience and licensing).

• Schedule: 37.5-hour work week (Mon–Fri, 8:30am–5:00pm, with a one-hour lunch).

• Paid Time Off: 2 weeks vacation, 7 sick days, 2 personal days (after 90 days).

• Holidays: 11 paid holidays annually.

• Training: Company-paid licensing and career development opportunities.

• Culture: Supportive, family-oriented office with a friendly, team-focused environment.

Additional Information

This position requires sitting for long periods and frequent use of a computer, phone, and other office equipment. The employer is an equal opportunity organization and complies with all applicable laws regarding employment eligibility and reasonable accommodation.

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