About the Job:
Are you a detail-driven HRIS professional who thrives on making sure data is accurate, files move seamlessly, and vendor relationships run smoothly? We’re looking for a person with strong experience in benefits data management, vendor file oversight, and data validation. In this role, you’ll be the key connection between our company and third-party partners—ensuring every file is correct, every feed runs on time, and our employees’ benefits experience is seamless.
Key responsibilities include:
• Assess, document and streamline HR processes and workflows to improve efficiency, accuracy and employee experience
• Implement technology and automation solutions to enhance HR operations
• Manage the maintenance and security of employee records, ensuring accuracy, confidentiality, and compliance with data protection regulations
• Prepare and submit compliance reports and data analysis to HR leadership and regulatory authorities, as required (401k audit, ACA, etc.)
• Implement quality control measures and establish service level agreements (SLA’s)
• Measure and track customer satisfaction with HR service center interactions; implement improvements based on feedback and survey results
• Develop and conduct training programs for HR service center staff to ensure they are equipped to provide accurate information and support; keep the team informed about HR policy updates and changes
• Respond to escalated or complex HR inquiries and provide guidance on HR policies, procedures and regulations; collaborate with HR specialists or subject matter experts when necessary
• Ensure that HR processes align with organizational goals and industry best practices
• Administer employee benefits programs, including health insurance, retirement plans and leave policies
• Provide guidance to employees on benefits-related questions and issues
• Assist with policy and process integration for mergers and acquisitions
• Work with third party vendors to ensure organizational and employee needs are being met at a high standard
• Performs additional duties as requested by management
About You:
We are looking for a collaborative team player with strong data-analytical skills who thrives in a fast-paced environment. The ideal person is good at prioritizing and multi-tasking with a flexible mindset and can maintain a calm and professional demeanor during high stress situations. This person has excellent communication, both written and verbal, and has knowledge of HR laws and regulations, and ideally the following qualifications:
• 5 years of experience in HR, preference for Operations and/or Benefits
• HRIS experience (ideally ADP or Workday)
Why Join Us?
If you’re passionate about building strong partnerships and delivering benefits programs that truly support people, we want to meet you!
Apply today and help us create a best-in-class benefits experience.
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