Job Description
Essential Job Functions - Provide hands-on customer service. Assist patrons with library accounts and issuing library cards. Assist patrons in person or on the phone with transactions, such as using self-checks, fax/scanning, and printing. Perform circulation duties, including check-out, placing holds, collecting fines, searching patron database.
- Connect patrons digitally by helping them use a variety of devices and technologies.
- Perform daily departmental procedures, including cash register operations. Use a variety of library technologies and softwares. Troubleshoot computers, copiers, and equipment as needed.
- Help patrons one-on-one with a variety of in-depth projects and topics such as completing government forms, school projects, job applications, etc. Provide readers’ advisory and reference services to patrons.
- Provide accurate information and directional assistance for patrons, including performing online catalog searches and locating items on the shelf.
- Participate in merchandising and maintaining branch appearance including filling displays and performing shelving responsibilities.
- Perform other duties as assigned.
Education And Experience - High school diploma or equivalent required.
- Cash register experience preferred.
- At least 2 years of work experience in a public library and/or retail.
Hours - Full time, (40 hour workweek).
- Days, evenings, and weekends are required.
Wages Starting/Hiring Range: $15.91 - $19.10 , Hourly Total Salary Range: $15.91 - $22.28, Hourly Requirements - Excellent verbal and written communication skills, as well as strong organizational skills.
- Public service orientation and commitment to excellent and genuine customer service.
- Demonstration of character and integrity in all situations while upholding SJCPL’s ethical standards.
- Practical experience and proficiency with computers, including the Internet, Microsoft Office, Google Suite, Windows, Mac OS, and communication technologies. Stay current with new technologies.
- Dependability, punctuality, trustworthiness, good attendance, and work habits.
- Physical agility and strength to bend, reach, lift, and move library materials (20-25 lbs.) and to stand for long periods of time.
- Spanish language skills preferred.
Ability to - Work efficiently and prioritize important tasks. Make decisions and work independently and interdependently.
- Accept and manage change. Maintain composure and overcome stress in any situation.
- Identify efficiencies and suggest improvements in workflow.
- Display high standards of ethical conduct, honesty, and integrity. Lead by example.
- Understand, endorse, and communicate the St. Joseph County Public Library’s policies and procedures in a courteous, friendly, and positive manner.
- Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.
- Solve problems in a professional manner with library patrons, co-workers, and Leadership.
- Form and maintain excellent working relationships.
- Manage confidential information appropriately.
- Work patiently and creatively with all patrons.
- Provide excellent customer service.
- Teach and instruct others on a variety of topics.
- Become proficient with current library technology.
- Take charge in emergency situations if assigned as Librarian in Charge (full-time only).
Job Tags
Hourly pay, Full time, Work experience placement, Flexible hours, Weekend work, Afternoon shift,