Retail Center Associate selling customer's shipping, packaging and printing needs. Responsibilities and Duties including but NOT limited to: . Store Operations * Oversee the daily operations of the UPS Store. * Ensure the store is clean, organized, and fully stocked. * Open and or close the store according to policy. * Maintain compliance with corporate guidelines and safety standards. 2. Staff Management * Recruit, hire, train, and supervise store associates. * Create staff schedules and manage time-off requests. * Conduct regular staff meetings and performance evaluations. * Motivate and coach employees to meet productivity and service goals. 3. Customer Service * Ensure high-quality customer service is delivered consistently. * Resolve customer complaints or issues professionally and promptly. * Handle escalated customer concerns. 4. Sales and Marketing * Drive sales and monitor performance against revenue goals. * Promote store services, including printing, shipping, mailbox rentals, and more. * Develop local marketing plans and build relationships with the community. 5. Financial and Inventory Management * Manage store budgets, expenses, and financial reports. * Monitor cash handling and ensure deposits are made correctly. * Maintain proper inventory levels and order supplies as needed. 6. Technical Knowledge & Compliance * Understand and operate shipping, printing, and POS systems. * Ensure compliance with shipping regulations, especially for international and hazardous shipments. * Stay updated on new UPS products, services, and procedures. 7. Reporting and Communication * Report store performance metrics to the franchise owner or corporate office. * Communicate effectively with team members, vendors, and corporate support staff.
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