Job Description

POSITION SUMMARY :

The  Business Systems and Operations Coordinator serves as the internal Salesforce Superuser, supporting the Sales, Product Service, Applications, and Customer Service teams. This role is responsible for maximizing the effectiveness of the Salesforce platform, providing user support and training, maintaining data integrity, and acting as a liaison between business users and the Salesforce Admin/IT.

This position requires a detail-oriented, tech-savvy, and service-minded professional who can bridge the gap between business needs and system capabilities. The ideal candidate will be a proactive problem solver with strong communication skills and a deep understanding of customer service workflows in a manufacturing environment.

COMPETENCIES:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Education and/or Experience:

• A bachelor’s degree in business administration or similar degree
• Salesforce Admin Certification
• 3 years’ experience working in customer service or operations roles, preferably in a manufacturing environment

Computer Skills:

• Proficiency in Microsoft Office Suite

Communication Skills:

• Excellent written and oral communication skills
• Excellent listening skills to determine and understand customer needs
• Strong interpersonal relationship skills and listening skills that allow being able to work with people in all levels of the organization and across Twin Disc foreign subsidiaries

Technical Requirements:

• Minimum of 1 year of Salesforce administration experience
• Broad knowledge of assigned product lines and applications

Work Environment:

• Based in Racine, Wisconsin

Specialized Knowledge:

• In depth knowledge of Twin Disc products and customers
• Experience working in a manufacturing environment

Other Requirements:

• Self-starter with proven ability to successfully drive complex issues through analysis and resolution.
• Strong organizational, problem solving, and coordination skills
• Superior accuracy, attention to detail, and follow-through skills

ESSENTIAL JOB FUNCTIONS

 

• Act as a subject matter expert (SME) and go-to resource for Salesforce-related questions within the team.
• Provide day-to-day user support, troubleshooting issues and guiding users on best practices.
• Assist in onboarding new users and provide role-based training and documentation.
• Work closely with the Salesforce Admin/IT team to communicate business needs, enhancement requests, and system bugs.
• Participate in testing new Salesforce features, updates, and process changes prior to deployment.
• Maintain data integrity by performing periodic data reviews and assisting users with proper data entry procedures.
• Help document standard operating procedures and workflows.
• Monitor usage and adoption of Salesforce tools within the team and suggest improvements.
• Champion continuous improvement and serve as a change agent during CRM updates or enhancements.
• Administer the program to process Pro-Pas requests and communicate with distributors when request is processed.
• Maintain the corporate customer price file and price matrix and coordinate all changes to this.  Responsible for timely notification of price changes to our customers.
• Update price agreements and notify product managers and sales managers when price agreements expire.
• Provide technical support to distributors using ExpressTech, including access requests, password resets, and troubleshooting.
• Assist Product Service with training registration and invoicing, no charge orders related to warranty policies or programs.

Supervises _0_ employees.

This job description reflects management’s assignment of essential job functions; it does not prescribe or restrict the tasks that may be assigned.

In the performance of their respective tasks and duties, all employees are expected to perform quality work within deadlines with or without direct supervision, interact professionally with other employees, customers (internal and external) and suppliers and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and the organization.

Benefits includes: Health, Dental, Vision, Disability & Life Insurance; Flexible Spending Account, Health Savings Account, 401(k)+Match, Corporate Bonus, Vacation, 13 Paid Holidays, which includes Christmas Shutdown, Tuition Reimbursement

TWIN DISC is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender identity, gender expression, national origin, race, religion, sexual orientation, or veteran status.

 

Job Tags

Full time, Work at office, Flexible hours,

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