Job Description

Job Description and Duties

Do you enjoy working in a fast-paced environment with variety in your work? The California Department of Insurance (CDI) is seeking a dynamic and Staff Services Manager I (SSMI) (Specialist) to join our team. This role requires exceptional communication skills—both verbal and written—and the ability to interact professionally and effectively with a wide range of stakeholders, including employees, control agencies, and departmental leadership.

If this is you, then CDI may be the employer for you!

Under the general direction of the Deputy Commissioner, Administration and Licensing Services Branch (ALSB), the Staff Services Manager I (SSMI) (Specialist) serves as a highly- skilled program specialist and consultant to the Deputy Commissioner and Branch Division Chiefs on the strategic goals of the branch. The incumbent independently manages, oversees, and leads implementation of strategic priorities of the ALSB. The incumbent is expected to consistently demonstrate a high degree of initiative, good judgement, effectiveness in working with others, and independence with performing assigned tasks.

Duties include but are not limited to: independently developing branch communications, developing and conducting branch audits, tracking and monitoring branch projects and high- priority assignments, identifying branch strategic initiatives, and serving as branch project manager, in an effort to support the goals of the California Department of Insurance (CDI) ALSB. Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program (PLP) 2025 and related Pay Differential 386. PLP 2025 requires employees to receive a reduction in pay in exchange for monthly hours of PLP 2025 leave credits. The salary range(s) included on this job posting do not reflect the reduction in pay. For more information, visit the CalHR website (). 

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Working Conditions

• This position is located in Sacramento and is eligible for a hybrid telework schedule, with employees required to report to work in-person at 300 Capitol Mall, Sacramento, CA 95814. Alternative work locations will not be considered.
  
• Candidates who reside outside of the State of California may be admitted to the job interview but must show proof of residence in California prior to being eligible for appointment.
  
• Daily use of computer keyboard, mouse, camera for virtual meetings, office equipment, telephone, and related software applications at a work station.
• The incumbent must be able to work in a high rise building.
• The incumbent may telework in accordance with CDI's Telework Policy. Teleworking employees may be required to report to their headquarters office location on designated telework days. Travel expenses are not reimbursed, however other authorized transit subsidies do exist for those who qualify.

Special Requirements

Please attach (upload) all the required documents to verify that you meet the minimum qualifications for this position (i.e., degree, transcript, license, certificate). If you fail to provide the required documentation, your application package will be marked as incomplete and not considered for an interview.

• Transfer eligibility, if applicable, for current/former civil service employees

• Exam list eligibility - refer to exam link below.
• Statement of Qualifications
• Resume

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Strong written and oral communication skills.
• Ability to communicate professionally and effectively, verbally and in writing, with a variety of stakeholders, employees, control agencies, and supervisors/managers. 
• Excellent organizational and time management skills.
• Strong critical thinking skills used to analyze and evaluate complex issues and produce well thought out solutions.
• Ability to exercise good judgement, work well under pressure, and meet deadlines.
• Ability to handle multiple priorities simultaneously and effectively in a fast-paced environment.
• Proficient in Microsoft Office applications. 

Benefits

• Flexible work hours
• Remote work options
• Medical Benefits - including health, dental, and vision insurance
• Employee Wellness Program
• Employee Assistance Program
• On the Job Training
• Career Services Program
• Recognition Program
• Paid Holidays and leave
• Defined benefit retirement program
• Savings Plus Program (401 (k), 457)
• Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.

Benefit information can be found on the CalHR website and the CalPERS website.

Examination Information

Step 1 - If you have not taken the STAFF SERVICES MANAGER I examination, or if your eligibility has expired, and/or you have no other type of eligibility, you MUST take the examination to be eligible for appointment. Please click the link provided below for the examination information and instructions.

STAFF SERVICES MANAGER I: CalCareers

Step 2 - Submit your application including all required documents, by using the "Apply Now" button found at the top of this bulletin.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Instructions may be found in the Statement of Qualifications Section of this job posting.

Job Tags

Permanent employment, Full time, Work at office, Remote work, Flexible hours,

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